ISO/IEC 20000-1 - IT services

Give your IT services the right organisational framework. ISO/IEC 20000-1 supports you in this. With your service management system (SMS) and its certification, you show your customers that you will be a reliable partner in the long term.

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Summary

ISOIEC 20000-1 is the international standard used worldwide for the certification of an IT service management system. It is based on the British standard BS 15000. The 'sister standard' ISO 20000-2 'Code of Practice' describes best practices in IT service management and refers to ITIL (IT Infrastructure Library), a very comprehensive collection of best practices.

Due to the large scope of ITIL, most companies, usually data centres, have reservations about introducing it. This concern is unjustified, as small organisations in particular, such as corporate IT departments or small service providers, can benefit from these best practices. The problem is usually that these organisations have to make the effort to identify and extract the best practices for them. However, there are now guidelines that aim to support smaller organisations in particular.

Caution: ISO/IEC 20000-1 certification should not be confused with the ITIL personal certifications (ITIL Foundation, ITIL Practitioner, etc.), of which several thousand have already been carried out in Switzerland.